499 dhaka Privacy Policy

This privacy policy ("Policy") applies to the 499 dhaka platform and its associated services ("Services"). In this policy, "we", "us" or "499 dhaka" refers to the organisation that operates the platform. "You" or "user" refers to any person who visits the 499 dhaka website or uses any of its services.

This policy explains what personal information we collect, how it is processed, and when it may be shared with third parties. It acknowledges that proper protection of user data is essential in digital gaming and betting services, and 499 dhaka is fully committed to meeting that responsibility.

By using this website, you are considered to have accepted the terms set out in this policy. If you disagree with any part of this policy, we ask that you do not use our services.

To register accounts and provide services on 499 dhaka, we collect two types of information — information you provide directly to us, and information collected automatically from your usage.

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket or bank details)
• Password (stored in encrypted form, never readable in plain text)
• Any additional information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Operating system
• Session data — login time, pages visited
• Gaming activity — bet amounts, results, game history
• Transaction history — deposit and withdrawal records

2.3 Information Received from Third Parties

In some cases we may receive limited information from identity verification services or payment processors. This information is used solely for account verification and security purposes.

499 dhaka uses collected information for the purposes listed below. For each purpose, we follow a policy of using only the minimum information required.

3.1 Account Management and Identity Verification

Personal information is needed to create and manage your account and to ensure its security. In particular, verifying that users are 21 or older is a strict requirement of our service.

3.2 Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket and bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. Withdrawals are generally processed within 15 minutes to 2 hours.

3.3 Customer Support

Your contact information is used to provide support in Bengali and English via 24/7 live chat and email.

3.4 Promotional Communications

With your consent, we may notify you about bonus offers, promotions and service updates. You can opt out of such communications at any time.

3.5 Fraud Prevention and Security

Security-related information is analysed to detect and prevent unauthorised account access, fraud and other harmful activity.

3.6 Legal Compliance

Information may be retained and used as necessary to comply with applicable laws and regulations and to cooperate with legal processes.

To protect your personal information, 499 dhaka follows industry-standard technical and operational measures.

4.1 Encryption

All data transmitted through the website and mobile app is encrypted using SSL (Secure Sockets Layer) technology. Passwords are always stored in hashed form and are never readable in plain text.

4.2 Server Security

Our servers are located in secure data centres and are protected by firewalls, anti-malware software and intrusion detection systems. Regular security audits are conducted.

4.3 Access Controls

Only authorised staff have access to your personal information, and only when required for their work. All access is logged and monitored.

4.4 Data Retention

Data is retained while your account is active and for a set period after closure to meet legal requirements. Once that period has passed, data is securely deleted or anonymised.

499 dhaka does not sell your personal information. Data may be shared with specific third parties only in the limited circumstances below.

5.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing, identity verification, customer support software and technology services. These partners are contractually bound to follow our guidelines and privacy standards.

5.2 Legal Obligations

Disclosure may be required by court order, a lawful request from a government authority, or applicable law. In such cases we do not provide any information beyond what is legally required.

5.3 Business Changes

In the event of a company merger, acquisition or asset transfer, user data may be transferred to the new entity. We will notify users in advance in such circumstances.

5.4 Fraud and Security

Relevant information may be disclosed to assist with fraud detection, anti-money laundering efforts or the investigation of serious offences.

Cookies and similar technologies are used on the 499 dhaka website. Cookies are small text files stored in your browser that help improve your experience.

6.1 Necessary Cookies

These cookies are essential for maintaining login sessions, storing security tokens and running core platform functions. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your language preference, display settings and other personalised options.

6.3 Analytics Cookies

These cookies help us understand which sections of the website are used most, where loading issues occur and which pages need improvement. The data collected is aggregated and is generally not personally identifiable.

6.4 Cookie Controls

Non-essential cookies can be disabled or deleted through your browser settings. However, disabling certain cookies may limit website functionality.

As a 499 dhaka user, you hold the following rights regarding your personal information.

7.1 Right of Access

You may ask us at any time what information we hold about you. Following a valid request, we will provide that information within the set timeframe.

7.2 Right to Rectification

If any information we hold about you is incorrect, you may request that it be corrected. We will make that correction within a reasonable time.

7.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, some data may need to be retained due to legal obligations or ongoing legal proceedings.

7.4 Right to Object to Processing

If your information is being used for marketing purposes, you may object to this at any time.

7.5 Right to Data Portability

You may request your data in a standard, machine-readable format.

To learn more about these rights or to submit a request, please contact our customer support. For questions about responsible gaming, please read our Responsible Gaming page, which also covers account control options.

499 dhaka services are strictly for persons aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory at registration. If we find evidence that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If a parent or legal guardian believes their child has registered on our platform, please contact our support team immediately.

The 499 dhaka platform may have connections to third-party game providers (including Pragmatic Play, PG Soft, Evolution, JILI, Spribe and others) and payment services.

These third parties have their own privacy policies. 499 dhaka is not responsible for how these third parties collect or use information. More details can be found on our About Us page.

Information you provide to bKash, Nagad or Rocket during payment processing is governed by the respective service's own privacy policy.

499 dhaka reserves the right to review and update this privacy policy from time to time. Changes may occur due to changes in service type, the adoption of new technology or legal requirements.

For significant changes, notice will be given to your registered email address or on the platform. Continued use of the service after any change means you have accepted the updated policy.

The date of any change will always be shown at the top of this page under "Last Updated". Previous versions may be available on request.

To understand our overall service terms, we recommend reading the FAQ section alongside this privacy policy.

If you have any questions, concerns or requests about this privacy policy, please get in touch with us. Our privacy team can assist in both Bengali and English.

For requests to correct or delete data, you may need to go through our identity verification process to prevent unauthorised requests.